Peggy understands and handles queries pretty much like you or I would, which is based on the context and intent, of the caller and she can ‘mirror’ your caller’s conversational style, making it ideal for solving complex interactions in any scenario and always with a friendly tone, as she’s not able to lose her temper!

Honestly, right now we can’t tell you. Not because we’re deliberately being evasive, but because if Peggy is answering 5 calls a day and transferring them to a human colleague, that’s very different to Peggy answering 25 calls per day and making bookings in a CRM, checking personal calendars, providing quotes or order updates. What we can say is there is a one-off cost to build your AI co-worker and a monthly license/maintenance – both of which are determined by how complex, or not, your requirements are. After that you just pay for the call costs – to the second, so you only pay for what is used.

This is your AI co-worker! So, you get to build her, or him, with your choice of voice, of how calls will be answered or introduced, what information will be discussed.The flow of every conversation is within the guardrails we put in place based on exactly what you want.We know, it’s a bit of an unsettling thing to get your head around, but we’ll take you through the whole process slowly.

Your success is our success - we’re with you from the first day you start working with us, until you don’t.Your AI co-worker will be constantly changing and developing, because you’ll want it to do more and more things to help your business – and we’ll be just over here making sure it’s always working for you.

Yes, and no. Whilst we integrate directly with your phone system, in terms of being able to transfer calls to human co-workers, we actually just redirect calls to a different number, so the transition to your AI co-worker is seamless and invisible for your customers, and this provides loads of flexibility for the various things you want Peggy to do for you.

Whatever humans do, Peggy does. Your AI co-worker will transfer calls to a human colleague whenever she’s asked to, needs to if an answer to a question isn’t known, or your guidelines are such that calls are to be transferred.

Once you’ve told us what your AI co-worker needs to know, and where that information is to be found (company FAQs, policy manuals, SOPs, menus, web pages, etc.) we’ll load all of that information into the system and she’ll then be your resident encyclopedia of knowledge!We then make sure that Peggy is personalised, ensuring she understands and responds correctly according to your business needs and requirements.

Yes, Peggy supports multiple languages to help a diverse customer base. Is this cheaper and better than a human or answering service?